23
Oct
Move Fast, Break Less
"Move fast and break things" became the rallying cry of Silicon Valley.
Then it became a cautionary tale.
1 min read
Charles Blain
22
Oct
Voice Without Purpose
Google's core value: "Respect each other."
"Everyone's voice matters." Good value. Terrible
1 min read
21
Oct
Trust Collapses Faster
One nurse made a medication error.
She reported it immediately. Exactly as trained. Ten years of "Just Culture"
1 min read
20
Oct
Voice Needs Practice
More meetings. Open-door policies. "Speak up culture." The communication improvement playbook.
It doesn't work. Because it
1 min read
19
Oct
The Military Model
The military has steep hierarchy. Chain of command. Rank matters. Orders are orders.
And yet military teams often have the
4 min read
19
Oct
The Density Model
Netflix doesn't do psychological safety. Not the way the research describes it.
They fire people regularly. They have
3 min read
17
Oct
Two Entry Points
Everyone says "build trust first." But what if you can't?
WhatsApp didn't start with
1 min read
16
Oct
Five to One
Trust takes months to build. One lie kills it instantly.
Not symmetrical. Not fair. But that's the math.
1 min read
15
Oct
Friction Forces Choice
We say "you can have speed or quality, pick one."
What we mean is "our trust is
1 min read
14
Oct
Check Zeros First
Trust has a formula. Not metaphorical. Mathematical.
Trust = min(Authenticity, Logic, Empathy) × Competence × Reliability
The "min" function matters.
1 min read