Invisible Norms
Groups don't see their own norms.
Fish don't notice water. Teams don't feel their
Our People Know What to Do
Watch what happens when a manager steps away.
The team doesn't collapse. They don't stop. They
Strategy Lives
Strategies don't fail because they're wrong.
They fail because we treat them like monuments instead of
We Measure Our Mysteries
We Measure Our Mysteries
Watch what a company measures.
Not for the numbers.
But for the questions that keep their
When Roles Dissolve
This morning, in another client call, I notice something.
Some meetings feel like coffee with an old friend.
Others like
The Human Layer
I'm sitting down drafting an invitation letter to a few team members to join me on a journey
Between Metrics and Meaning
In a bullpen filled with SEO specialists and CRO experts, someone drops a question that halts every keyboard.
"Is
When We Become They
Individual clarity dissolves into collective maybe. You thought it was coordination failure.
It's not. It's a
The Handoff Moment
In the conference room this morning, I watched faces tighten as we discussed a client relationship at risk. The instinct
The Wrong Kind of Right
I'm watching her face tighten as we scroll through the campaign data. The conference room feels smaller with