Latest

21
Jan

Your Tribe is the Strategy

The spreadsheet showed everything that should have mattered in my daughter's college choice: rankings, financials, programs, outcomes. But
1 min read
20
Jan

The Assembly Line Lesson

"Faster workers." Everyone said that was the key to better production. Everyone was wrong. Henry Ford watched his
1 min read
17
Jan

Data Casts Shadows

Your team just added six new metrics to the weekly dashboard. Someone spent three days building it. Now you can
1 min read
16
Jan

The Table in the Room

In a famous scene from Men in Black, military candidates squeeze into tiny classroom chairs, struggling with oversized test papers.
1 min read
15
Jan

The Standards We Choose

You've heard it in boardrooms, delivered with that knowing half-smile: "The secret is to set low expectations.
1 min read
14
Jan

Mission Beats Permission

Yesterday, our dashboard redesign meeting crashed to a halt with seven words: "What if they don't like
1 min read
13
Jan

Build Worlds, Not Logos

Standing in line at Epcot's Ratatouille ride, I heard the staff chatting in rapid French. Not classroom French
10
Jan

Clarity Is Not An Event

Picture this: An eager CEO stands before her team, delivering what she believes is the perfect announcement. Her slides sparkle.
2 min read
08
Jan

Trust Speaks Human

It happens every time. In the fluorescent-lit shops and bustling restaurants of New York's Chinatown, Xiaomanyc's
2 min read
06
Jan

The Engineering Trap

Sleek screens. Every feature Facebook had, and more. Google+ wasn't launching a social network. They were engineering a
1 min read