What's Your Chocolate?
That client who keeps complaining about the same thing?
The miscommunication that happens every Tuesday?
The "glitch" in your process that everyone works around?
You might be walking past your biggest breakthrough.
Percy Spencer discovered microwave cooking because his chocolate bar kept melting at work. But nobody mentions he'd been dismissing this "annoying malfunction" for months.
Every day, his pocket candy melted near the radar equipment.
Every day, he'd curse the mess and grab another bar.
The breakthrough wasn't the accident.
Finally, it was paying attention to the accident pattern.
Spencer placed popcorn kernels near the magnetron.
Pop.
Pop.
Pop.
That "broken" equipment became a billion-dollar industry.
Your team's recurring inconveniences aren't bugs to fix…they're signals to decode.
The recurring customer complaint.
The skipped process step.
The workaround that became standard practice.
What if those aren't problems to solve but patterns to leverage?
What's your melted chocolate bar?