21
Oct
Trust Collapses Faster
One nurse made a medication error.
She reported it immediately. Exactly as trained. Ten years of "Just Culture"
1 min read
Latest
20
Oct
Voice Needs Practice
More meetings. Open-door policies. "Speak up culture." The communication improvement playbook.
It doesn't work. Because it
1 min read
19
Oct
The Military Model
The military has steep hierarchy. Chain of command. Rank matters. Orders are orders.
And yet military teams often have the
4 min read
19
Oct
The Density Model
Netflix doesn't do psychological safety. Not the way the research describes it.
They fire people regularly. They have
3 min read
17
Oct
Two Entry Points
Everyone says "build trust first." But what if you can't?
WhatsApp didn't start with
1 min read
16
Oct
Five to One
Trust takes months to build. One lie kills it instantly.
Not symmetrical. Not fair. But that's the math.
1 min read
15
Oct
Friction Forces Choice
We say "you can have speed or quality, pick one."
What we mean is "our trust is
1 min read
14
Oct
Check Zeros First
Trust has a formula. Not metaphorical. Mathematical.
Trust = min(Authenticity, Logic, Empathy) × Competence × Reliability
The "min" function matters.
1 min read
13
Oct
Loop, Not Line
Trust leads to speed. Speed leads to trust. Both are true.
Which means you can enter the loop from either
1 min read
12
Oct
Building the Momentum Engine
The false trade-off between speed and excellence exists because friction exists.
Trust removes friction.
But trust doesn't happen
7 min read