The 10% Solution
Toyota discovered something that sounds impossible:
Teams spending 10% of time improving HOW they work consistently outperform teams spending 100%
The Compound Cost of Silence
Problems have expiration dates for cheap solutions.
The O-ring concern surfaced in 1979. Cost to fix: A design modification worth
The Meeting That Never Happens
Picture a meeting where someone knows exactly why the project will fail.
They see the flaw, understand the consequences, stay
The Purpose Switch
"Changing the system's purpose changes it immensely, even if all of the elements and interconnections remain unchanged.
The Survivor Lens
During WWII, bombers returned riddled with bullet holes… wings, fuselage, tail. Military brass wanted to reinforce those spots.
Then, statistician
The Messy Middle
Consider this: 95% of your marketing "leads" will never buy from you.
Not because you failed.
Because they
What's Your Chocolate?
That client who keeps complaining about the same thing?
The miscommunication that happens every Tuesday?
The "glitch" in
The User Conspiracy
In 1953, Rocket Chemical Company aimed to create a rust-prevention solvent for nuclear missiles.
The plan was simple.
The execution.
The Motte and Bailey (Part 5 of 5)
You can't fix what you won't admit is broken.
Here's the uncomfortable truth: we&
The Motte and Bailey (Part 4 of 5)
Every softened word is a diluted currency unit.
Your organization is experiencing hyperinflation.
"Strategic" means nothing when it