20
Jan
The Channel Killer
Dr. John Gottman can predict divorce with 90% accuracy by watching a couple argue for 15 minutes.
He's
1 min read
INFORMATION FLOW
19
Jan
The Kitchen Protocol
Before Auguste Escoffier, professional kitchens were chaos. Orders shouted into a void. No acknowledgment. No confirmation. Food emerged or didn&
1 min read
16
Jan
Dormant Content Payoffs
2014... James Clear writes an article called "The Physics of Productivity."
Nobody cares. It sits on his website.
1 min read
09
Jan
The Translation That Killed
Morton Thiokol's engineers said don't launch. They had the data. Cold temperatures. O-ring erosion. 53 degrees
1 min read
05
Jan
No Authority Full Truth
Pixar's Braintrust has reviewed every film since Toy Story 2. Finding Nemo. The Incredibles. Inside Out. Coco. Each
1 min read
02
Jan
The Silent Alarm
You've seen this before.
Someone on the ground knows something is wrong. They report it. The report gets
1 min read
04
Dec
Proactive Stance
Why telling clients about problems before they discover them builds more trust than hiding them.
The Recall
In the fall
5 min read
04
Dec
The Gate System
Why structured checkpoints save more lives than heroic intervention.
The 67% Problem
In American hospitals, something kills more patients than
5 min read
04
Dec
The Information Flow
Why Account Management succeeds or fails at information flow, not relationship warmth.
The Three-Second Silence
On March 27, 1977, fog
9 min read
04
Dec
The Upstream Principle
Why fixing early prevents failures late, and where you should focus your attention.
The Safety Speech
In 1987, Paul O&
5 min read