Leadership

"We need to be fully prepared before starting something important." Most people believe this. They're wrong.

Your "metadata" speak louder than your words—especially in how you communicate. Every message you send has two

Most people think writing makes you smarter. They're wrong. Writing makes you realize how dumb you are. Every

We've convinced ourselves that talking is faster than writing. It isn't. Think about your last meeting:

You just finished a meeting. Everyone nodded in agreement. Then the follow-up emails arrive, and your heart sinks. Somehow, each

Everyone collects data. Few understand how they learn from it. The difference between good and great data isn't

In 1962, during the Cuban Missile Crisis, Soviet submarine B-59 was ready to launch a nuclear torpedo. The standing order

We call it "organizational baggage" and tell people to leave it at the door. But that's

"Let's workshop it." When I say these words, I watch shoulders relax. The pressure of having

The armed man paced back and forth, weapon aimed at the hostages. He shouted at the negotiator outside, "I&