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04
Dec

The Information Flow

Why Account Management succeeds or fails at information flow, not relationship warmth. The Three-Second Silence On March 27, 1977, fog
7 min read
04
Dec

The Upstream Principle

Why fixing early prevents failures late, and where you should focus your attention. The Safety Speech In 1987, Paul O&
5 min read
04
Dec

Trust Unlocks Disclosure

Why clients withhold information, and how to create the conditions where they share. The Braintrust Every Pixar movie starts ugly.
6 min read
04
Dec

The Story Anchor

How to carry your client's voice into every room they're not in. The Empty Chair Jeff
7 min read
04
Dec

Ownership Signals Accountability

You've heard this phrase in strategy meetings: "We should probably..." Probably expand. Probably pivot. Probably invest.
1 min read
03
Dec

Execution Reveals

Your budget, your calendar, and your promotion list don't lie. Everything else might. The Bank That Couldn'
11 min read
03
Dec

Why Handoffs Kill

Every handoff loses context. The question isn't how to handoff better. It's how to handoff less.
4 min read
03
Dec

The Series B Death Spiral

You're about to make four mistakes simultaneously. And they don't add. They multiply. Your startup just
4 min read
03
Dec

The Dunbar Trap

There's a number written into your brain. It determines how many people you can actually work with. There&
4 min read
03
Dec

Conway's Law

Your org chart is your architecture. Whether you want it to be or not. In 1967, a programmer named Melvin
4 min read