Five to One
Trust takes months to build. One lie kills it instantly.
Not symmetrical. Not fair. But that's the math.
Friction Forces Choice
We say "you can have speed or quality, pick one."
What we mean is "our trust is
Check Zeros First
Trust has a formula. Not metaphorical. Mathematical.
Trust = min(Authenticity, Logic, Empathy) × Competence × Reliability
The "min" function matters.
Loop, Not Line
Trust leads to speed. Speed leads to trust. Both are true.
Which means you can enter the loop from either
The Momentum Engine
Why organizations slow down, and the physics of building faster systems
The Company That Hired 14,000 People and Fired
System Resistant
Chaos persists. Not because people are incompetent.
Because heroism feels good. The system rewards firefighters, not fire prevention.
It feels
Small Teams Ship, Big Teams Sync
Team of 4: six communication paths. Team of 8: twenty-eight.
Adding people makes things exponentially harder. Not linearly. Exponentially.
We
Why Nothing Ever Gets Simpler
Add complexity. Never subtract. Every process layers on top. Every "improvement" becomes permanent baggage.
Organizations are one-way complexity
The Delegation Death Spiral
"Delegation." That's what managers call it.
War. That's what it becomes. Without clear ownership,
Performing Agency
Reward initiative. Measure it. Kill it.
Measurement changes what it touches. The act of observing destroys the thing observed.
A